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frequently asked questions

Patient Resources

In order to be eligible for Ryan White funded services, DAP Health must verify the following five elements every six months:

  • Residency (must reside in Riverside or San Bernardino County)
  • Proof of HIV diagnosis
  • Income verification
  • Ensure you are linked to health insurance
  • Ensure that any Ryan White funds are used as a last resort and other alternatives have been attempted “Ryan White
  • Payer of Last Resort” (RWPLR is the form completed).
  • First four elements are completed with an eligibility specialist and the “RWPLR” is completed by your case manager.

The uninsured will not be turned away. We’ll help you determine your eligibility for various aide options and process claims.

If you have any questions, please contact us or initiate the patient enrollment process to speak with an enrollment specialist.

The easiest way for you to pay your bill is through MyChart, DAP Health’s patient portal. If you don’t have a MyChart account, you can sign up for one here.

Pay My Bill

Other ways to pay your bill:

  • Use Pay My Bill at daphealth.org for guest pay (this is in the works with IT).
  • Call the Billing department and someone will process your payment live.
  • Walk into any DAP Health clinic.

Have questions about your bill or need help paying?

  • Call us or visit our website and search for Contact Us.
  • Sign up for MyChart and send us a secure message.

If you feel you may need assistance, please contact us or initiate the patient enrollment process to speak with an enrollment specialist.

If you feel you may need assistance, please contact us or initiate the patient enrollment process to speak with an enrollment specialist.

MyChart is a secure online health portal developed by Epic Systems, one of the largest providers of electronic health records (EHR) in the United States.

It gives patients direct access to their personal health information, making it easier to manage care from anywhere.

It’s typically offered by hospitals, clinics, and health systems that use Epic’s EHR software (as DAP Health does). Patients access it via web browser or the MyChart mobile app (iOS and Android).

There are a few ways to register:

  • Option A: With an Activation Code
    • You may receive a code during a DAP Health visit, on your billing statement, or via email/text.
    • Go to DAP Health’s MyChart landing page and select “Sign Up Now.”
    • Enter your activation code, ZIP code, and birth date.
    • Set your username, password, and security questions.
  • Option B: Without an Activation Code
    • Choose “Sign Up Online” or “Request Access” from the login page.
    • You’ll need to verify your identity (usually with name, DOB, and last four digits of your SSN).
    • Some systems may use secure third-party ID verification.

You can also download the MyChart app from the App Store or Google Play, and follow the same sign-up steps.

  • On the login page, click “Forgot password?”
  • Enter your username and date of birth.
  • You’ll receive a verification code via email or text.
  • Follow the instructions to create a new password.

If you’re locked out, contact our MyChart help desk for assistance (phone/email listed on the login screen).

Yes! MyChart gives you access to most test results as soon as they’re released. You’ll get a notification when new results are available. Log in and go to the “Test Results” section.

Click on any item to see detailed lab values, reference ranges, and provider comments (if included).

Some clinics may delay releasing sensitive results until a provider reviews them with you.

It depends on the type of services, but yes. In the state of California, minors can consent to the following type of services at any age:

  • Pregnancy testing
  • OB-GYN services
  • Contraception
  • Abortion referrals
  • Emergency medical services
  • Sexual assault services
  • Rape services for minors under 12yrs
  • Skeletal X-ray to diagnose child abuse or neglect

Become a patient

Fill out the form below and a member from our team will contact you to schedule an appointment.

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