frequently asked questions

A patient visiting DAP Health for the first time can expect a welcoming, supportive, and structured experience, designed to gather key health information, establish trust, and connect them to the care they need. Here’s a detailed breakdown of what they can typically expect:

Check-In and Registration
Upon arrival, patients will:

• Complete new patient forms. These often include:
  • Personal and contact information
  • Medical history and family history
  • Current medications
  • Insurance details (if applicable)
  • Provide identification. A photo ID and insurance card, if they have one.
  • Assistance with paperwork — bilingual staff or health navigators may be available to help with forms, especially for those with language or literacy barriers.
  • Sliding scale or financial counseling — if the patient is uninsured or underinsured, they may meet with a financial counselor to determine eligibility for sliding fee discounts or assistance programs.

Initial Assessment by Medical Assistant or Nurse
Before seeing the provider, a medical assistant (MA) or nurse typically:

• Measures height and weight
• Takes vital signs (blood pressure, heart rate, temperature, oxygen saturation)
• Conducts a brief health screening (mental health, substance use, tobacco use, etc.)
• Asks about medications, allergies, and symptoms
• Asks about social drivers of health (housing, food access, safety, etc.)

Visit with the Primary Care Provider
The patient then meets with a doctor, nurse practitioner, or physician assistant who will:

• Review the patient’s medical history
• Discuss current symptoms or health concerns
• Perform a physical exam, if needed
• Order lab tests or imaging, if necessary
• Talk about preventive care (vaccines, screenings, etc.)
• Create a care plan, including next steps and referrals

Providers typically focus on:

• Chronic condition management (diabetes, hypertension)
• Routine preventive care
  • Acute concerns (e.g., cold symptoms, pain)
• Behavioral health screening, when appropriate

Referrals and Support Services
DAP Health can often provide or coordinate:

• Behavioral health or counseling
• Dental care
• HIV/STI testing and treatment
• Nutrition counseling
• Prenatal care
• Insurance enrollment assistance
• Case management and social work support

Patients might meet a care coordinator or health educator if follow-up is needed.

Checkout and Next Steps
At the end of the visit:

• You will receive a visit summary, and any prescriptions needed will be electronically sent to your pharmacy of choice, which can be one of DAP Health’s own pharmacies.
• Staff may help schedule your follow-up appointments
• If labs were ordered, they’ll explain how and when to complete them
• You can ask questions about the care plan, medications, or referrals

Please bring a photo ID, your insurance card or information (if you have insurance), a list of current medications you are taking.