frequently asked questions

Telehealth uses smartphones, computers, and tablets to connect with your health care provider. Video visits (similar to FaceTime and WhatsApp) are the preferred option because we can see each other, but phone is also available.

Any DAP Health patient with a smartphone, tablet, computer, or laptop with video/audio capabilities and a stable internet connection. Not all your health care visits are appropriate for telehealth. We can help you schedule the best type of appointment for your health care needs. Call 855.436.1234 to get started.

Regardless of your insurance status, there are no additional fees for a telehealth visit versus an in-person one. DAP Health will work with your insurance provider to get these visits covered. If you are uninsured, DAP Health can help you through our sliding-fee program.

Step 1: Schedule a telehealth video or phone appointment by calling 855.436.1234 to request a visit from the comfort of your own home.

Step 2: You will receive a link to join your video visit through email and/or text when you schedule your appointment and 15 minutes before it starts. If you need to change or cancel your appointment, please call 855.436.1234.

• Note: To ensure the best experience possible, we recommend a well-lit, quiet, and private area for you to communicate with your health care provider.

Step 3: At the time of your visit, click on the link provided. Be sure to enable your camera and microphone permissions on your device. You will be entered into a virtual lobby. You are all set to start your telehealth video visit.

• Note: Before your health care provider connects with you, a member of your care team (MA, LVN, nurse, etc.) may contact you to collect medical information and ensure that you are able to join the video visit.

When you are placed in the virtual lobby, please be advised that your health care provider is seeing other patients, and you may have to wait past your scheduled time. Your provider is committed to seeing you as soon as possible.

Click/tap the “Rejoin” button to reconnect with your health care provider. If you continue having issues with connecting, your provider will call you.

Yes. We can arrange for patients to connect with their health care provider through the phone as well. *Dental services are only available through telehealth video or in-person appointments.