disclosures

DAP Health, Inc and its subsidiary, Borrego Health, PROVIDES NOTICE OF DATA PRIVACY EVENT

Palm Springs, CA, December 26, 2024 – DAP Health, Inc., along with its subsidiary Borrego Health, (collectively “DAP Health” or “we”), is providing notice of an event that may affect the privacy of certain individuals’ information. DAP Health takes this event very seriously and is providing information about the event, the response to it, and resources available to individuals to help protect their information, should they feel it appropriate to do so.

What Happened? On July 22, 2024, DAP Health detected suspicious activity in its email environment. Upon discovery of this event, DAP Health promptly engaged a specialized third-party cybersecurity firm and IT personnel to assist with securing the environment, as well as, to conduct a comprehensive forensic investigation to determine the nature and scope of the event. As a result of the investigation, DAP Health learned that an unauthorized actor accessed and/or acquired certain files and data stored within its email environment.

Upon learning this, DAP Health began a time-consuming and detailed reconstruction and review of the data stored in their email environment at the time of this event to understand whose information was affected. On November 26,2024, DAP Health identified persons whose sensitive data was included within the impacted data.

What Information Was Involved? DAP Health is notifying impacted individuals and providing information and resources to help protect individuals’ personal information. The following types of information may have been impacted: Name, Address; Phone; Date of Birth; SSN; Patient ID; Medical Records Number; Medical Treatment Location; Medicare/Medicaid Number; Health Insurance Plan/Policy Number; Cost of Medical Treatment/Insurance; Diagnosis/Treatment/Procedure; Medical History / Allergies; Prescription Drugs Taken / Written; Test Results / Images / Vital Signs; Date of Admission/ Treatment; Healthcare Provider Name; Financial Account Number; User ID & Password; License Plate / VIN Vehicle ID; Driver’s License Number; Passport Number; and Birth Certificate Number.

What DAP Health is Doing. DAP Health takes this event and the security of personal information in its care very seriously.  Upon learning of this event DAP Health moved quickly to investigate and respond to the event and notify potentially affected individuals.  As part of its ongoing commitment to the security of information, DAP Health is reviewing and enhancing its existing policies and procedures related to data privacy to reduce the likelihood of a similar future event. DAP Health is notifying impacted individuals for whom DAP Health has a valid mailing address via U.S. mail and offering them credit monitoring and identity protection services. DAP Health is also notifying applicable regulators.

How Will Individuals Know If They Are Affected By This Event? DAP Health is mailing a notice letter to individuals whose information was determined to be in the affected files, for whom a valid mailing address is available. If an individual does not receive a letter but would like to know if they are affected, they may call DAP Health’s dedicated assistance line, detailed below.

Whom Should Individuals Contact For More Information? If individuals have questions or would like additional information, they may call DAP Health’s dedicated assistance line at (833) 799-4324, between the hours of 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday. This excludes all major U.S. holidays.

What You Can Do. DAP Health encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing your account statements, explanation of benefits forms, and monitoring your free credit reports for suspicious activity and to detect errors. Under U.S. law individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order a free credit report, visit https://www.annualcreditreport.com/index.action or call, toll-free, 1-877-322-8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report, place a fraud alert, or a security freeze. Contact information for the credit bureaus is below:

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you may need to provide the following information, depending on whether the request is made online, by phone, or by mail:

1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.