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Patient/Client Bill of Rights

PURPOSE
DAP Health is committed to providing an environment that is free of unlawful harassment or discrimination. To provide equitable patient/client care/programs/services without discrimination against or harassment of persons seeking services at DAP Health.
POLICY

It is the policy of DAP Health to provide equitable patient/client care/programs/services without discrimination against, or harassment of, any person (patient/client or family member) on the basis of race, color, national origin, language, religion, sex, age, medical condition, genetic information, disability, citizenship, marital or parental status, economic status, source of payment, creed, pregnancy, military or veteran status, sexual orientation, gender expression or gender identity (the patient’s preferred gender will be respected, and the patient will be referred to by their name and pronoun of choice, whenever feasible), or other non-medically relevant factor or any other characteristic protected by local or state or federal law. In furtherance of this commitment, any such discrimination or harassment is prohibited and will not be tolerated. Violation of this policy will subject an employee to disciplinary action, up to and including immediate termination. Any person who believes they have been subjected to discrimination on the basis of categories listed above may file a grievance per procedure below. It is against the law for DAP Health to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

  1. Any person accessing services at DAP Health who feels they have been discriminated against and their complaint is unresolved should contact the Quality Assurance Administrator for additional investigation and attempts at reaching a mutually beneficial and compliant resolution. In the case where these attempts at reconciliation do not resolve the grievances, the client may file a written grievance.

Communication of Policy to Patients:

  • Posted or displayed in waiting rooms or other public areas of the facility.
  • Posted on facility website.

Communication of Policy to Employees:

  • Posted on facility intranet site Paycom and employees have to acknowledge.
Proxy Information for Teens
In California, when a child turns 12, parents will have limited access to their child’s MyChart account because of privacy laws. These laws give teens (ages 12 to 17) the right to keep some medical information private. After this permissions update, teens can talk with their care team about their privacy at their next in-person medical visit. If a teen wants to give their parent or guardian access to their MyChart account, the teen must sign a special form called the “DAP Health Authorization for Third-Party Health Information Access.” Teens can ask their care team to stop parent/guardian access to their MyChart account at any time.
What is MyChart Proxy Access?
MyChart Proxy Access means that someone else, like a parent, can see and manage a patient’s MyChart account and medical records.
For Parents of Kids Ages 12-17

When your child turns 12, your MyChart access will be changed to “Proxy-Teen Access,” meaning you’ll have limited access because of California’s privacy laws. You can still contact your child’s care team to make appointments by calling 760.323.9255.

If your child has a disability or other special needs, please contact their care team to talk about exceptions. Teens must sign the DAP Health authorization form to give parents any type of proxy access – Third Party Medical Information Access (English). Teens can set up their own MyChart account by talking to their care team at their next visit. They can also ask to change or stop parent access to MyChart at any time.

If you need physical copies of medical records, visit the clinic or call the Health Information Department at 760.323.9255 ext. 771.

How to File a Complaint (Grievance)

If you have any concerns, email us at patientrelations@daphealth.org. Privacy laws limit what we can share about your teen’s health, but DAP Health must tell you if we think your child is in danger. For more information on California’s privacy laws, please visit our website.

If you have questions or need help with MyChart proxy access, contact your child’s care team.

If you’re a teen in California, you have the right to talk about your health and make some medical decisions with your care team by yourself.

If you are under 18, your care team cannot tell your parent or guardian if you get these services:

  • Birth control
  • Emergency contraception
  • Pregnancy testing, prenatal care, or abortion
  • Testing and treatment for STIs/STDs
  • HIV/AIDS testing
  • Mental health services
How Do I See My Medical Records or Test Results?
When you turn 12, you can make your own MyChart account with your own username and password. MyChart lets you see your medical information, like test results and prescriptions. To get help setting up your account, visit a DAP Health clinic and bring a school or photo ID. We can help you download the MyChart app, send messages to your care team, and request appointments.
What If I Don’t Want My Parent/Guardian to See My Medical Records?
If your parent or guardian wants to see your MyChart records and you agree, you both need to visit a DAP Health clinic to sign the “DAP Health Authorization for Third-Party Health Information Access” form. You can decide not to share your records with your parent/guardian, and you can change your mind later if you want.
What If Something Happens with My Health Records That I Don’t Like?

We are here to help. You can file a complaint (called a grievance) with DAP Health if there’s a problem with your MyChart account. You won’t get in trouble for filing a complaint. Grievance forms are available at all DAP Health clinics. You can also ask for help at the front desk or call 760.323.9255.

If you have any questions, call 760.323.9255 or contact the DAP Health clinic where you get care.

Resources 

Click the links to learn more:
A Minor’s Rights to Control Access to Their Medical Records, 10.2023
Adolescent Confidentiality Toolkit
National Center for Youth Law chart, 2024 

DAP Health Affiliation Verification
Verification of medical staff is now available online. Please access our verification website by clicking the link below.
Click here to access DAP Health Affiliation Verification
Enter your contact information
Agree to disclaimer and hit NEXT
Enter clinician’s name, SSN (last 4), NPI, Facility Name, and hit SEARCH.
If you are unable to locate a clinician using the link above, please contact credentialing@daphealth.org.

YOU HAVE A RIGHT TO
  1. Be treated in a respectful manner that honors your dignity and privacy.
  2. Not be discriminated against in the delivery of health care treatment based on race, ethnicity, national origin, religion, sex, age, sexual orientation, gender, gender identity, gender expression, mental or physical disability, or source of payment.
  3. Know the reason for tests and treatment and understand the benefits and risks.
  4. Receive comprehensive health care provided in a safe and clean environment and in an accessible manner.
  5. Talk with a health care clinician in private and have your personal health care information kept private as protected under state and federal laws.
  6. Have our staff explain advance directives or other confidential rights you may have.
  7. Get accurate, easy-to-understand information and have someone help you make informed health care decisions.
  8. Have an interpreter available if your primary language is not English.
  9. Refuse treatment and be informed of the consequences.
  10. Notify your clinician when a second opinion is desired.
YOU HAVE RESPONSIBILITY TO
  1. Participate in the development and implementation of your care. A patient/client may also designate a health spokesperson
  2. Be fully engaged in the services provided, including frequency of services and to participate in decisions regarding your care and treatment objectives.
  3. Provide a correct and complete medical history, including information about past illness, medication, hospitalization, or other related information.
  4. Ask questions if you do not understand documents you are asked to sign, or your confidential rights to the use and disclosure of your health care information.
  5. Notify us if you are already established with another clinician or agency, and your choice of laboratory/pharmacy or other health care service you want to use.
  6. Accept the consequences of refusing treatment recommended by the clinician.
  7. Voice any concerns or dissatisfactions you may have with your care.
  8. Notify DAP Health immediately of any changes in your residence, telephone number, or financial status.
  9. Treat our staff with respect and consideration.
  10. Pay required fees as appropriate.

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